Public IT service hub
AAD IT
Practical help for computers, AV, labs, accounts, software, equipment, and AI tools.
Need help?
Start with AAD IT.
Tell us what is happening and where. If another VT team owns it, we will route the request with context attached.
Common IT tasks
Start with what you are trying to do.
How do I get help with my VT password?
Which VT password is which, and where to change or reset each one.
How do I use the AV or Zoom gear in my classroom?
Room-by-room capabilities and how to run a Zoom Room.
How do I get set up as a new AAD employee?
Accounts, network, email, and a computer — in the order that works.
How do I get local admin rights on my computer?
Review the rules and submit the form.
Where are the AAD IT how-to guides?
Step-by-step guides for common tools, settings, and setup tasks.
What are the rules for using VT computers and networks?
The do’s, the don’ts, and the policy behind them.
How do I manage my VT online accounts?
How your PID, Hokies, Google, and network accounts fit together.
How do I run a Zoom meeting in the Dean’s Conference Room?
Turn on the room, start or join, and share your screen.
Where do I go when AAD IT isn’t the right team?
Pointers to other VT services and vendors.
What AAD IT supports
Three service areas, one starting point.
Guides
Guidance for common work
AI at Virginia Tech
Use the tools. Understand the issues.
Start with supported tools, then go deeper into environmental and copyright questions.